Please fill in the returns card included within your parcel. Alternatively, you can print a copy of our returns form using this link and complete the information required. Once you have completed the required information Royal Mail will email you your return label. You can either print if off at home and attach this to your parcel. Or you can show your label at the Post Office or a Royal Mail Customer Service Point and they can print the label off for you. This service is free of charge. Please note that if you are returning multiple parcels, you will be required to create a separate label for each one.
Looking for a refund? Items purchased online or in-store can be sent back to us via Royal Mail following our returns process above, or returned to any of our stores. Your refund will be made to the original payment card and/or gift card used to place the order.
Looking for an exchange? Items can be exchanged through any of our stores. To exchange an item online, we will process a refund once your order has been returned to us and send you a checkout link for the new product(s). You can always phone us to verify the validity of the checkout link sent to you.
Alternatively, online orders can be returned at any Run4It store with your original order confirmation.
REMEMBER THE PACKAGING!
In order for us to process your refund or exchange we need the original packaging or box. Shoes must not have been worn outside, and all clothing and accessories must be returned with original tags. We must have items returned in a re-sellable condition or we do reserve the right not to refund/exchange. Hope you understand!