It's no secret that sometimes an item given to you as a gift just isn't right for you. To help get you the shoes in your size or the right clothes in your style, we can give you an exchange for any items item as long as you're named on the order as the delivery recipient. If not, we'll need permission from the bill payer. Please contact our customer services team on 0344 824 8180 or email us at orders@run4it.com Monday – Friday 8:30am – 4:30pm (UK time) to discuss further.